Because the veterinary field has one of the highest suicide and burnout rates among professions, at Pine Creek Veterinary Hospital, we must prioritize the mental well-being of all our team members. To support mental and physical safety enabling us to operate at our peak for you and your pets, we require all clients to treat our entire team with mutual respect and compassion.  If clients use verbal abuse or foul language, employ emotional blackmail, assert racial or prejudicial slurs, or act aggressively in any way, they will be permanently dismissed from our hospital.

We have been named the "Industry of Compassion" and everyone in this field would agree that our compassion for pets and all they offer us is what led us here. However, that compassion has been used by many to create and fuel unhealthy and unreasonable expectations which take a damaging toll on our mental health and have led many in this field (doctors, nurses, and support staff alike) to leave the profession!  It has become a national crisis.  For more information consider visiting Not One More Vet.

Although we deeply appreciate and cherish long-term clients, we do not prioritize based on longevity or financial expenditures. Every patient’s well-being is important to us.  Our staff will work with requests to the best of our ability but given a detrimental workforce shortage, we will never guarantee that such requests can be completed within a pet parent’s required timeline.